Building the People Engine for a High-Growth Media Company

THE CLIENT

A fast-growing creative agency in the media and digital marketing space with a hands-on Founder/CEO and a lean internal team. As the company began scaling its team and benefits offerings, the internal HR administrative burden became overwhelming.

THE CHALLENGE

The client was originally sold on the promise of an all-encompassing HR solution through a national PEO. However, the reality fell short: disjointed services, fragmented support teams, and unexpected fees (including an $8K early termination charge that Sayva successfully disputed and had waived).

Without a dedicated HR professional on staff, the CEO found herself juggling administrative tasks, compliance risk, and strategic growth – all without adequate HR infrastructure.

Compliance gaps in employee files, disorganized onboarding, and the need for assistance with terminations and benefits enrollment posed real operational risks.

THE SOLUTION

Sayva’s Managed Services HR team stepped in to provide hands-on, day-to-day HR support paired with strategic planning. Acting as an extension of the client’s team, Sayva:

  • Guided the client through transitioning off the prior PEO and onto a new PEO that better aligned with their needs and HR initiatives.
  • Built a compliant and scalable HR infrastructure from the ground up.
  • Took full ownership of ongoing HR administrative duties including:
    • Bi-weekly payroll processing
    • Open enrollment coordination
    • Hiring support including job postings, screenings, interview coordination, and offer letters
    • Onboarding workflows and documentation
    • Performance review process design and implementation
    • Support for employee relations and terminations
    • Became the HR point of contact for employee questions and concerns
  • Held weekly check-ins with the CEO to ensure proactive communication and strategic alignment.

This support structure enabled the CEO to fully step back from HR execution and focus on company growth, including onboarding a CFO, attending industry conferences, and bringing the vision for her company to life.

THE RESULTS

  • Reduced HR costs by approximately 40% – delivered full-service HR support for less than the cost of hiring a full-time HR coordinator or payroll processor.
  • Significant time saved, allowing the CEO to focus on fundraising, strategic growth, and team development.
  • Lowered compliance risk through properly maintained employee files and compliant HR processes.
  • Improved hiring and retention through a streatmlined recruiting process, culture-fit interview strategies, and better onboarding.
  • Enhanced employee experience through organized benefits enrollment, structured performance management, and an HR team that employees can reach out to.

The Sayva team not only executed the tactical and administrative work but also acted as a strategic HR advisor – ensuring alignment between HR operations and business goals.y to life.

CLIENT TESTIMONIAL

“Partnering with Sayva as our outsourced HR solution has been a game-changer, saving us both time and money compared to hiring a full-time HR professional. With their expert team integrated into our company, we have a trusted advisor who not only understands our internal dynamics but also provides valuable external insights not only on best practices but also on ever-changing employment laws across many states. They are responsive, accountable, and quick; we couldn’t recommend them enough!” – Founder and CEO

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