UX Researcher

Location: San Diego, California - Remote
Category: Technology
Employment Type: Direct Hire
Job ID: 4918
Date Posted: 06/29/2022

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About the Opportunity:

Our client is looking for experienced UX Researcher to lead improvements in their customer experience journey. As an ideal candidate, you will apply Lean UX and Design Thinking method and conduct research to identify unmet customer needs in various products as well as deliver innovative solutions to delight customers, grow market share, and bring a proven ability to design product capabilities for usability and accessibility.

Responsibilities:

  • Conduct primary and secondary user research and plan, gather, analyze, and generate insights about consumer behavior and preferences
  • Conduct and evaluate quantitative and qualitative data to compile well-documented research findings and present actionable insights for stakeholders
  • Perform market and ethnographic research to identify unmet needs in the mortgage industry and opportunities for new product capabilities
  • Plan and implement user research strategies and methodologies
  • Advocate research findings to diverse audiences through written and oral presentations
  • Mentor and coach junior UX researchers on the team
  • Perform usability studies with consumers and internal users
  • Ask questions, gather data, and analyze data
  • Use a diverse set of UX research tools
  • Assist the development team in understanding consumer needs, building low and high-fidelity wireframe, mock-ups and run usability and accessibility tests within agile methodologies
  • Collaborate with technical team to ensure that product technology, structure, organization, design, and functionality reflect the voice of the customer, are user-centric and metrics-based
  • Play an integral role as a thought leader in advocating for user centered design and usability of product capabilities across the organization
  • Create clear, organized, and referenceable systems of documentation and ensure their adoption across teams
  • Create a UX research roadmap for continuous improvement across products and recommend appropriate technologies and methods

Qualifications:

  • Education requirement: A bachelor’s degree in human behavior, engineering or related fields preferred
  • Experience: 5+ years of UX research experience. Fintech experience is a plus.
  • Proven expertise in effectively performing all research-related tasks, including researching, planning, evaluating, and iterating using appropriate research methods
  • Proven competency in data analytics and qualitative aspects of UX research
  • Experience working with partners, vendors, and internal stakeholders to identify personas, consumer behavior and preferences
  • Exceptional written and oral communication skills: clear, efficient, and friendly communication
  • Strong commercial acumen with a positive, pragmatic attitude
  • Obsessive attention to detail
  • Able to meet deadlines; flexible and adaptable when plans inevitably change

Benefits:

  • A fun, casual, inclusive workplace environment that sets you up for success. With people centric management and people first approach to technology
  • Competitive compensation
  • Health, Dental, and Vision insurance
  • 401K

About Sayva: Sayva Solutions is an accounting, finance, and technology professional services firm whose focus is on long term relationships created through teamwork and doing what is in the best interest of others. By working with Sayva to identify your next career move, you will get the benefit of working with an experienced team who not only has a strong network of trusted clients, but expertise in the markets, and functions, we serve. We can provide insight on what your market value is, what companies have to offer, and what opportunities align best with your professional and personal goals. We are your trusted advisor throughout your search process and can help ensure you are prepared for interviews, have the information to make the best decisions, and receive a strong offer to land you that perfect job. Making a career move is not easy and can be stressful; Sayva can be your partner in making the process smooth, transparent, and rewarding.

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